These
are some
common
questions
asked by
D.A.L.
Security
customers.
If you
don't
find
your
particular
question
listed
here,
contact
D.A.L.
Security.
If you
have
questions
about
billing,
please
contact
us.
Customer's
FAQ's
D.A.L.
Security
Answers
A:
Depending
on the
alarm
system,
you
may
arm
the
system
in
the
"Away",
"Stay"
or
"Instant"
mode.
Once
the
system
is
activated,
each
monitored
zone
has
the
ability
to
recognize
a
detection.
For
more
details
on
the
system
you
have
in
your
home
or
business,
you
will
need
to
refer
to
your
owners
manual
for
correct
operation.
A:
A
motion
detector
may
activate
falsely
due
to
improper
installation
of
the
device
above
a
heater
or
furnace.
Movement
of
objects
such
as
balloons,
blinds,
and
curtains
within
the
range
of a
motion
detector
may
also
trigger
an
alarm
activation.
The
motion
detector
may
require
relocation
or
adjustment
by
an
D.A.L.
Security
technician.
A:
An
alarm
panel
will
normally
display
"no
ac"
when
the
system
has
lost
electrical
current.
The
outlet
should
be
checked
to
verify
that
it
is
operational.
If
the
outlet
is
working
properly
a
service
call
will
be
needed.
A:
Your
keypad
is
informing
you
that
the
alarm
system
is
not
ready
to
turn
on
(arm).
Some
reasons
for
this
are
that
a
door
or
window
is
not
completely
closed,
a
motion
detector
may
be
sensing
movement,
or a
previous
alarm
has
not
been
cleared
out
of
the
memory.
Correct
the
condition
and
the
alarm
system
will
be
ready
to
arm.
A:
Yes.
D.A.L.
Security
offers
a
special
Extended
Limited
Warranty
Plan,
which
will
cover
the
repair
or
replacement
costs
of
the
equipment
for
a
small
fee each
month.
To
get
the
Extended
Limited
Warranty
Plan
for
your
D.A.L.
Security
system,
call
(580)
233-7447
or
(866)
789-7447.
All
systems
will
have
to
be
inspected
before
Extended
Limited
Warranty
Plan
will
be
granted.
Large
Business
Security
Systems
will
have
to
be
evaluated
by a
Service
Technician
to
apply
for
Extended
Limited
Warranty
Plans
A:
No.
Our
system
is
designed
to
seize
your
phone
line
in
order
to
call
our
Monitoring
Center.
It
will
then
release
the
line
in
order
for
the
Monitoring
Center
to
notify
you
that
an
alarm
signal
was
received.
A:
Just
call
D.A.L.
Security
at
(580)
233-7447
or
(866)
789-7447
with
your
changes.
Have
your
personal
identification
code
ready
in
order
to
make
your
changes.
Make
sure
to
tell
everyone
on
your
call
list
what
to
do
in
case
they
receive
a
call
from
D.A.L.
Security.
A:
D.A.L.
Security
will
be
happy
to
investigate
any
problems
you're
having
with
your
equipment.
Just
call
(580)
233-7447
or
(866)
789-7447
for
any
service-related
issues.
A:
No.
Your
system
is
an
independent
unit
and
can
only
be
turned
off
at
your
control
touchpad.
A:
Yes.
In
case
of a
power
loss,
the
back-up
battery
will
activate
to
maintain
your
alarm
protection
for
several
hours.
In
the
event
your
battery
is
low,
a
low-battery
signal
will
be
sent
to
our
Monitoring
Center
so
you
can
be
notified.
A:
No.
If
you
have
an
emergency,
call
911
first.
A:
Yes.
It
is
your
responsibility
to
make
sure
that
your
system
is
in
good
working
order.
It's
easy
to
test
your
system;
just
refer
to
your
owner
manual
or
call
(580)
233-7447
or
(866)
789-7447.
If
you
find
that
a
part
of
your
system
is
not
working
properly,
call
D.A.L.
Security
at
(580)
233-7447
or
(866)
789-7447
to
request
repair
service.
A:
VOIP
is
not
a
reliable
source.
You
may
find
it
works
and
then
it
does
not. Also see "What is VOIP".
