D.A.L. Security - Residential and Business Alarm Systems

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These are some common questions asked by D.A.L. Security customers. If you don't find your particular question listed here, contact D.A.L. Security.

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Customer's FAQ's

How does my D.A.L. Security alarm system work?
Why is my motion sensor providing false detections?
Why does my keypad display "no ac"?
Why does my keypad display "not ready"?
Can I extend my warranty?
I have call waiting on my phone line. Can that affect my service?
How do I change the people listed on my call list?
What if my system isn't working right?
If there's a problem, can you turn my system off from the D.A.L. Security offices?
If my electric power goes off, will my alarm system still work?
If I have an emergency, should I call D.A.L. Security first?
Am I responsible for testing my system regularly?
Will VOIP work with my security system?
What is VOIP?

D.A.L. Security Answers

Q: How does my D.A.L. Security alarm system work?

A: The alarm system may be armed in the "Away", "Stay" or "Instant" mode. Once the system is activated, each monitored zone has the ability to recognize a detection. Once a zone has been detection, the alarm system then dials D.A.L. Security and transmits the message through a telephone line. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.

Q: Why is my motion sensor providing false detections?

A: A motion detector may activate falsely due to improper installation of the device above a heater or furnace. Movement of objects such as balloons, blinds, and curtains within the range of a motion detector may also trigger an alarm activation. The motion detector may require relocation or adjustment by an D.A.L. Security technician.

Q: Why does my keypad display "no ac"?

A: An alarm panel will normally display "no ac" when the system has lost electrical current. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call will be needed.

Q: Why does my keypad display "not ready"?

A: Your keypad is informing you that the alarm system is not ready to turn on (arm). Some reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm.

Q: Can I extend my warranty?

A: Yes. D.A.L. Security offers a special Extended Limited Warranty Plan, which will cover the repair or replacement costs of the equipment for a small fee each month. To get the Extended Limited Warranty Plan for your D.A.L. Security system, call (580) 233-7447 or (866) 789-7447. All systems will have to be inspected before Extended Limited Warranty Plan will be granted. Large Business Security Systems will have to be evaluated by a Service Technician to apply for Extended Limited Warranty Plans

Q: I have call waiting on my phone line. Can that affect my service?

A: No. Our system is designed to seize your phone line in order to call our Monitoring Center. It will then release the line in order for the Monitoring Center to notify you that an alarm signal was received.

Q: How do I change the people listed on my call list?

A: Just call D.A.L. Security at (580) 233-7447 or (866) 789-7447 with your changes. Have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from D.A.L. Security.

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Q: What if my system isn't working right?

A: D.A.L. Security will be happy to investigate any problems you're having with your equipment. Just call (580) 233-7447 or (866) 789-7447 for any service-related issues.

Q: If there is a problem, can you turn my system off from the D.A.L. Security office?

A: No. Your system is an independent unit and can only be turned off at your control touchpad.

Q: If I lose electric power, will my alarm system still work?

A: Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to our Monitoring Center so you can be notified.

Q: If I have an emergency, should I call D.A.L. Security first?

A: No. If you have an emergency, call 911 first.

Q: Am I responsible for testing my system regularly?

A: Yes. It is your responsibility to make sure that your system is in good working order. It's easy to test your system; just refer to your owner manual or call (580) 233-7447 or (866) 789-7447. If you find that a part of your system is not working properly, call D.A.L. Security at (580) 233-7447 or (866) 789-7447 to request repair service.

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Q: Will VOIP work with my security system?

A: VOIP is not a reliable source. You may find it works and then it does not. Also see "What is VOIP".

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