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Important Information for D.A.L. Security
Customer's. |
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What is VoIP/Digital Phone
Service?
The on-going development of new technologies
offers today’s consumers a wide range of new
communications services, which are generically
called Voice over Internet Protocol (VoIP) or
Digital Phone services. These services are
provided by cable companies, telecommunications
companies and, in some cases, independent
providers that rely on the Internet connections
that are already present in the home. While all
these technologies provide a form of telephone
service, there may be differences in their range
of features and reliability*.
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Will switching to VoIP/Digital
Phone service affect my D.A.L. Security system?
It depends. For a VoIP/Digital Phone service
user who elects to also keep a traditional
telephone line, there should be no effect on the
operation of their security system if they keep
their alarm panel connected to their traditional
telephone line. However, in many cases,
subscribers considering these new technologies
plan to disconnect the traditional telephone
line that has been used to provide telephone
service to the home. Before disconnecting their
traditional phone line, homeowners should
understand that some VoIP/Digital Phone services
may expose them to additional risk of potential
signal failure, such as the risk of losing
operation of the security system during a power
outage (the battery back-up for D.A.L.
Security's alarm panel does not power
non-traditional telephone service). In some
cases, some types of VoIP/Digital Phone service
may not properly transmit signals from the home
security system.
In recognition that there are potential
reliability differences among non-traditional
services,
D.A.L.
Security has
outlined a set of characteristics that a
non-traditional phone service provider must
establish for its network in order to be
acceptable to
D.A.L. Security
as a primary method of transmitting
alarm signals to
D.A.L. Security’s
monitoring center. Any
D.A.L. Security
customer considering a change in telephone
service should contact
D.A.L. Security
at (580) 233-7447 or (866) 789-7447 to learn
about the potential alarm signal transmission
issues that can be associated with some
VoIP/Digital Phone services and to learn which
VoIP/Digital Phone service providers in your
local area have informed
D.A.L.
Security that
their network meets the necessary
characteristics to become a Qualified Managed
Facility Voice Network and are therefore
included in
D.A.L. Security
policy as acceptable to
D.A.L. Security
as a primary method of transmitting alarm signal
to
D.A.L. Security’s
monitoring centers. |
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* Aspects of these
considerations may vary dependent upon your VoIP
or other Non-Traditional Telephone Service
provider and change with new developments in
technology. You should always check with your
VoIP or other Non-Traditional Telephone Service
provider to confirm any advantages and
limitations of their service. |
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Save 5-20% Off
your homeowners insurance with a D.A.L. Security monitored system.
See details. |
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